Shipping policy
Last updated: October 2026
At XPENYO, we aim to make your shopping experience simple and convenient, from placing your order to receiving your delivery. We offer free standard delivery on eligible orders, with delivery options and estimated timeframes displayed at checkout.
Please review the information below to understand our order processing procedures, shipping arrangements and estimated delivery times before placing an order.
1. Shipping Services
We currently offer standard delivery to eligible addresses in the United Kingdom. Available destinations, delivery charges and estimated delivery times will be displayed at checkout.
| Shipping Method | Shipping Fee | Processing Time | Transit Time | Estimated Delivery |
|---|---|---|---|---|
| Standard Delivery | Free | 1–3 business days | 7–12 business days | 8–15 business days |
The estimated delivery period includes both order processing and transit time. These estimates are subject to confirmation based on your delivery address and the fulfilment service used.
2. Order Processing
Orders are generally processed Monday to Friday, excluding weekends and applicable public holidays.
Order processing typically takes 1–3 business days. During this time, we prepare your items and arrange dispatch.
Orders placed outside our normal processing hours, during busy periods or on public holidays may begin processing on the next business day.
3. Shipping Confirmation and Tracking
Once your order has been dispatched, we aim to send a shipping confirmation email with tracking information where tracking is available.
Tracking details may take some time to become active after dispatch. Please allow time for the carrier's tracking system to update.
If you have not received your shipping confirmation or need assistance locating your order, please contact our customer service team.
4. Estimated Delivery Times
Our current estimated standard delivery timeframe is 8–15 business days, including processing and transit, where this service is available.
Delivery times are estimates and may vary depending on your location, carrier operations, public holidays, weather conditions and other circumstances beyond our reasonable control.
We will comply with applicable consumer law regarding delivery dates and delays. If a delivery issue occurs, please contact us so that we can help.
5. Shipping Charges
Free standard delivery is available on eligible orders where stated on our website. Any applicable delivery charges or additional delivery options will be shown clearly at checkout before you complete your purchase.
6. Delivery Address
Please ensure that your delivery address and contact details are accurate and complete when placing your order. Incorrect or incomplete information may cause delays or prevent successful delivery.
If you need to correct your address after placing an order, contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or has been dispatched.
7. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please check your tracking information first, if available, and then contact our customer service team.
We will review the available delivery information and explain the next steps. Your statutory rights regarding delayed, lost or undelivered orders remain unaffected.
8. Contact Us
If you have questions about shipping, order processing or delivery tracking, please contact us:
Email: sales@xpenyo.com
Telephone: +44 7882 517790
Address:
110 Cunningham Road, Tamerton Foliot,
Plymouth, PL5 4PU,
United Kingdom
Website: https://xpenyo.com/