Terms of service
Last updated: 24 October 2026
Welcome to XPENYO. These Terms of Service explain the terms and conditions that apply when you access our website, browse our products or place an order through xpenyo.com.
Please read these terms carefully before using our website. By accessing our website, you agree to these terms, subject to your statutory rights under applicable UK law.
1. About XPENYO
XPENYO provides an online shopping experience featuring women's clothing, maternity wear, nursing robes, sleepwear and other fashion products.
Our contact details are provided at the end of these terms.
2. Eligibility and Use of Our Website
By using our website, you confirm that you are legally capable of entering into a binding contract. If you are under 18, you should use our website only with the involvement and permission of a parent or legal guardian.
You agree not to:
- Use our website for unlawful or fraudulent purposes.
- Provide false or misleading information when placing an order.
- Attempt to interfere with the security or operation of our website.
- Upload or transmit viruses, malware or other harmful code.
- Copy, misuse or exploit our website content without permission.
We may take reasonable action where these terms are breached, subject to applicable law and any rights you may have.
3. Products and Product Information
We aim to ensure that product descriptions, photographs, colours, sizing information and other product details are accurate and helpful.
Product colours may appear slightly different depending on your screen and device settings. Packaging or product presentation may also vary where appropriate.
We do not guarantee that every product will always be available. Nothing in these terms limits your statutory rights if a product is faulty, not as described or otherwise fails to meet the requirements of applicable law.
4. Prices and Payment
Prices are displayed on our website in the currency shown at checkout. Product prices, promotions and availability may change, but changes will not normally affect an order we have already accepted.
Any applicable delivery charges and other mandatory costs will be displayed before you complete your purchase. The treatment of VAT and any other applicable taxes will be shown where required.
Payments are processed through the payment methods made available at checkout. You must provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.
5. Orders and Order Acceptance
When you place an order, you are submitting an offer to purchase the selected products. An order confirmation email acknowledges that we have received your order and does not necessarily mean that the order has been accepted.
Your order is accepted when we confirm acceptance in accordance with our ordering process. If we cannot fulfil an order, for example because a product is unavailable or a payment cannot be authorised, we will notify you and arrange any refund due.
If we need to cancel an accepted order, we will act in accordance with applicable law and refund any payment due for products that will not be supplied.
6. Shipping and Delivery
We aim to process and dispatch orders within the timeframes stated in our Shipping Policy and at checkout.
Available delivery destinations, shipping charges, estimated delivery times and any applicable restrictions are explained in our Shipping Policy.
Delivery estimates are provided as a guide and may be affected by circumstances outside our reasonable control. We will comply with applicable UK consumer law regarding delivery times and your rights if an order is delayed or not delivered.
Please refer to our Shipping Policy for further information.
7. Returns, Cancellations and Refunds
We want you to feel confident when shopping with XPENYO. Our Returns and Refund Policy explains how to request a return, cancellation or refund.
If you are a UK consumer purchasing online, you may have a legal right to cancel certain purchases within 14 days of receiving your goods, subject to applicable legal conditions and exceptions.
Separate statutory rights may apply to products that are faulty, not as described or otherwise do not conform to the contract.
Nothing in our policies or these terms excludes or restricts consumer rights that cannot lawfully be excluded or restricted.
Please consult our Returns and Refund Policy for details about the process and how to contact us.
8. Promotions and Discount Codes
From time to time, we may offer promotions, discount codes or special offers. Each promotion may be subject to additional conditions, including expiry dates, product exclusions or minimum purchase requirements.
Promotional offers cannot be exchanged for cash unless expressly stated. We will communicate applicable conditions when an offer is presented.
9. Intellectual Property
Unless otherwise stated, the text, branding, logos, graphics, website design and other content on our website are owned by or licensed to the relevant rights holder.
You may access and use this content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify or commercially exploit website content without the necessary permission, except where permitted by law.
10. Third-Party Services and Links
Our website may use third-party services for payments, analytics, delivery and other business functions. We may also provide links to external websites for convenience.
Third-party services and websites may operate under their own terms and privacy policies. We encourage you to review those terms before using external services.
11. Privacy and Personal Information
Our handling of personal information is explained in our Privacy Policy. By using our website, you acknowledge that you should read that policy to understand how personal information is collected and used.
We process personal information in accordance with applicable data protection and privacy laws.
12. Website Availability and Security
We aim to keep our website available and functioning properly. However, we cannot guarantee uninterrupted access at all times, as maintenance, updates or technical issues may occasionally occur.
We may update, modify or discontinue parts of our website where reasonably necessary, subject to our obligations under applicable law.
13. Liability and Consumer Rights
Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful. This includes liability that cannot legally be excluded under UK law and your statutory rights as a consumer.
We are responsible for providing products in accordance with the applicable contract and consumer protection law. If a product is faulty or does not conform to the contract, you may be entitled to a repair, replacement, refund or another remedy under the law.
To the extent permitted by law, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.
14. Events Beyond Our Reasonable Control
We will not be responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, transport disruption, industrial disputes, interruptions to essential services or government action.
This clause does not remove any rights or obligations that apply under consumer protection law.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on this page with an updated revision date. Changes will apply from the stated effective date, subject to applicable law. The terms applicable to an existing order will not be changed retrospectively where doing so would be unlawful.
16. Governing Law and Disputes
These terms are governed by the laws applicable in the relevant part of the United Kingdom, subject to any mandatory consumer protections that apply to you.
If you are a consumer, nothing in these terms removes any right you may have to rely on mandatory protections under the law of the country where you live or to bring proceedings in a court that has jurisdiction under applicable law.
17. General Terms
If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
If we do not immediately enforce a provision, this does not mean that we waive our right to enforce it later.
18. Contact Us
If you have questions about these Terms of Service, please contact us using the details below.
Email: sales@xpenyo.com
Telephone: +44 7882 517790
Address:
110 Cunningham Road, Tamerton Foliot,
Plymouth, PL5 4PU,
United Kingdom
Website: https://xpenyo.com/